Question 1

Do I need to install an app?

Accepted Answer

No. SOS 2 Travel works in any modern browser — including in airplane Wi-Fi and on flaky 2G. You can also save it to your home screen for one-tap access.

Question 2

How fast can I set it up?

Accepted Answer

Most travellers create their account, add a passport scan and one trusted contact in under three minutes.

Question 3

Which countries are covered?

Accepted Answer

Operators work globally in 12+ languages. Country-specific emergency info is available for 30+ destinations and growing.

Question 4

Can your team see my documents?

Accepted Answer

No. The vault is end-to-end encrypted with a key derived from your password. Even our database admins see only ciphertext.

Question 5

What if I forget my password?

Accepted Answer

We can restore account access via email but cannot decrypt your vault — you'll need to re-upload documents. This is a deliberate trade-off for true privacy.

Question 6

Where is my data stored?

Accepted Answer

Encrypted blobs are hosted on EU infrastructure. Backup copies are encrypted at rest with separate keys.

Question 7

Is there a subscription?

Accepted Answer

No. You top up a prepaid balance and we deduct only when a human operator works on your case.

Question 8

Does my balance expire?

Accepted Answer

Never. Unused funds stay on your account indefinitely and can be refunded on request.

Question 9

Will I be charged for AI suggestions?

Accepted Answer

AI guidance, the vault and the SOS button are free. Charges apply only to operator-led actions.

Question 10

What happens when I press SOS?

Accepted Answer

We capture GPS, your selected category and short context, alert trusted contacts, give you an instant AI playbook and queue the case for an operator if needed.

Question 11

Can the operator call on my behalf?

Accepted Answer

Yes. Operators can call police, embassies, banks, hospitals, airlines and hotels in any language and brief you in chat.

Question 12

What if I have no signal?

Accepted Answer

AI playbooks pre-load when you open the app on Wi-Fi, so the basic country info works offline. Operator chat resumes the moment you reconnect.

Frequently asked questions

Getting started

Vault and privacy

Pricing and balance

During an emergency